Online: Order 24/7 at www.yshop.biz

Phone: Call toll-free at 800-621-5803 (Mon–Fri, 8:30 AM – 5:00 PM CT)

Email: Send your order to sales@yshop.biz

Fax: 773-282-3019 (Typed orders only; no handwritten orders please)

Mail: YShop, 5544 West Armstrong Ave., Chicago, IL 60646

Orders under $25 will incur a $9 minimum order charge.

Why is there a minimum charge?

Each order goes through several steps including processing, pulling, packaging, and quality checking. The minimum charge helps offset rising material and labor costs. We encourage customers to browse our site and add items to exceed the $25 minimum and avoid the fee.

Your payment will appear on your credit card statement as two separate charges from Sports Awards — one for the product total, and one for shipping.

Questions? Contact us at 800-621-5803 or sales@yshop.biz.

Standard Items
Non-engraved Medals, Pins, Gifts: 1–2 business days

Engraved Medals: 3–5 business days

Engraved Plaques, Awards, Trophies: 6–9 business days

Custom Items
Custom Ribbons & Promotional Products: 10–15 business days

Custom Medallions: 4–5 weeks

Custom Pins: 6–8 weeks

FedEx: $24.00 per address correction

UPS: $23.50 per address correction

Admin Handling Fee: $8.00

In Feet: width × height

In Inches: (width × height) ÷ 144
Example: 24" × 48" ÷ 144 = 8 sq ft

Orders shipped to Illinois are subject to sales tax.

Tax-exempt organizations must submit a valid Illinois Department of Revenue exemption letter (E-number) to have tax removed from the invoice.

Returns accepted within 30 days for credit, refund, or replacement

Call for return authorization

15% restocking fee applies

Custom imprinted or lettered items are non-refundable

Damage/loss claims must be filed within 7 days of receipt

Email: Send to sales@yshop.biz

Fax: Typed, 14pt UPPER CASE only

Separate engraving info by item number

Double check that item quantities match engraving quantities

Engraving Guidelines:

Trophies: Up to 3–4 lines, 20 letters per line

Medals: Up to 3 lines, 15 letters per line

Orders that require quicker turnaround than standard production times may qualify for our Expedited Bullet Service (15% rush charge applies).
Call to confirm availability.

Yes. All plaque and award orders receive a free proof within 24–48 hours of ordering.

Production time begins after art approval (typically 6–9 business days).

Preferred artwork formats:

CDR, EPS, AI, PDF, PSD, TIF, JPG (300 dpi minimum)

Preferred personalization formats:

XLS, DOC, TXT, CSV

Email all files to sales@yshop.biz and include your rep’s name and relevant order info.

For detailed art specs, email us to request a copy.